UTrakk customer story
SoftwareThe format in its purest form. One customer, one outcome, under two minutes, filmed on their floor rather than in a studio.
Customer testimonial videos
A customer saying the thing you cannot say about yourself. We interview rather than script, so what comes out sounds like a person instead of a press release.
Filmed for UTrakk, Veld Mergers, Graff and City Experiences. One master, plus the cutdowns your team will actually use. Or build your own estimate in two minutes.
Customer work we have shipped
Real customers, filmed where they work, talking about a result rather than a feature list.
Veld client on the company sale
Professional servicesA client talking through a life-changing transaction. High-stakes stories need length, and this one earns every minute of it.
Graff client story
ManufacturingFilmed on site during a working day. Customers are far more credible in their own environment than in a hired room.
City Experiences client story
HospitalityProof that a testimonial can carry a brand film. Same interview, wider cut, used across the site and sales decks.
How a customer story runs
Six steps from scope to delivery, and about four weeks from filming to the final cut.
Scope and shortlistWe agree the outcome the story has to carry, then help you pick the customer most likely to say it well. The wrong customer is the only unfixable mistake.-
Release paperworkWe send a plain-English appearance release to the customer before the day, so nobody is signing anything at the end of an interview.
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Location and scheduleTheir office, their site or your event. We scout it, plan the sound and book a window that does not eat their whole day.
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FilmingOne crew, half a day per customer. An interview, b-roll of the work and enough coverage for the cutdowns you will want later.
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Edit and reviewYou review a cut, we hold the changes in one round, and your customer sees it before anyone else does.
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Deliver and protectThe master plus vertical, square and short cuts. Raw footage stays with us, access limited to the people you name.
Which customer film do you need?
Four formats, and most teams buy two of them.
This page
Single customer story
One customer, one outcome, one film
- Length
- 1 to 3 min
- Runs on
- Website, sales decks, email
- Cost
- $3,500
Batch day
Two to four customers in one visit
- Length
- 1 to 3 min each
- Runs on
- Whole campaigns, industry pages
- Cost
- $8,500–$15,000
Video case study
The story plus the numbers on screen
- Length
- 3 to 5 min
- Runs on
- Enterprise sales, RFPs, board
- Cost
- From $12,000
Testimonial ad cut
The same interview, cut for paid
- Length
- 15 to 60 sec
- Runs on
- Meta, LinkedIn, YouTube, TikTok
- Cost
- $750 each
Batching is where the money is. Four customers filmed on one day costs far less than four separate half days, and every ad cut afterwards comes out of footage you have already paid for. Ranges follow our pricing page.
What customer testimonial video production means here
Customer testimonial video production is the filming of a real customer describing the problem they had, what changed and what it was worth. It covers single customer stories, batch days where several customers are filmed at one location, video case studies that put results on screen, and short cuts of the same interview built for paid media.
We interview rather than script, and that is the whole method. A customer reading your copy back to camera reads as an advertisement within about four seconds. A customer answering a good question sounds like a person, and a person is the only thing on your website a prospect actually believes. It also means the useful line is usually one your marketing team would never have written.
1Who is it for?
B2B software and technology companies, professional services firms, manufacturers, agencies, healthcare and finance businesses, and anyone with a sales cycle long enough that trust decides it.
2What do you get?
One finished master plus two or three cutdowns, in the formats your site, sales deck and paid channels need, with raw footage archived and access limited to the people you name.
3How long does it take?
About four weeks from filming to the final cut. Filming itself is half a day per customer.
Every customer film we make
Six formats, and most teams buy two of them.
What customer testimonial videos cost
Real ranges rather than a call for a quote. Half a day per customer is the unit everything else is built from.
| Package | Typical range | What it covers |
|---|---|---|
| Single customer story, half day | $3,500 | One local interview, b-roll, one master plus cutdowns |
| Batch day, two to four customers | $8,500–$15,000 | Back-to-back interviews at one location, an edit each |
| Event testimonial day | Quoted per day | An interview station at your event, customers and suppliers |
| Video case study film | From $12,000 | Customer interviews, their site, results on screen |
| Out-of-state travel day | $6,000–$8,000 | One shoot day, travel and accommodation at cost |
| Extra cutdowns | $750 each | Vertical, square and short cuts from footage already shot |
Building your own scope? Pre-production runs $1,000 to $1,500, a shoot day $6,000 to $8,000, and editing $2,000 to $4,000 per finished film. Cutdowns are $750 each. These match our pricing page and budget estimator.
Why companies send us to their customers
We interview, we do not script
A scripted customer reads as an ad inside four seconds. We ask good questions and cut to what they actually said.
Your customer is not inconvenienced
Half a day, at their office, with the release sent in advance. Nobody signs anything at the end of an interview.
We film where the work happens
On their floor, in their plant, at their site. Environment is most of what makes a testimonial credible.
One shoot, many assets
The master, the ad cuts, the vertical and the quote graphics all come out of one interview.
We shoot for the cutdowns
Coverage is planned for the short versions from the start, which is why they cost $750 later instead of a reshoot.
One crew, four weeks
About four weeks from filming to the final cut, with the review round built into the schedule.
Testimonial pages teams use next
The rest of the testimonial cluster, and where each format sits.
Testimonial video production
The full service page: formats, process and pricing.
Video case studies
The longer film with the numbers on screen.
SaaS testimonial videos
Software adoption and ROI, told by the user.
Testimonial video ads
The same interview, cut for paid media.
Employee testimonial videos
The internal version, aimed at hiring.
Testimonial video cost
Every format with its real range.
Where we film
Irvine Los Angeles San Diego San Jose San Francisco New York and nationwide for multi-site systems. Back to all industries.
What clients say about working with us
UTrakk, Veld Mergers, Graff, City Experiences, Jack Westin and SunValley Solar have all put their customers in front of our cameras.
They impressed us with prompt responses, ensuring we met all filming objectives without missing a beat. The quality fully met my expectations.
7 Hills Productions went above and beyond in terms of quality, professionalism, responsiveness, and timeliness. They captured our vision perfectly.
They did an amazing job providing a great product. Very easy to work with, we decided to keep working with them for a year-long campaign.
Customer testimonial video FAQs
How long does a customer testimonial take to film?
Half a day per customer. We are usually in and out of their office in three to four hours, including setup and b-roll.
Do you script the customer?
No. We interview, using questions agreed with you in advance, and cut to what they actually said. Scripted testimonials read as advertising and prospects discount them immediately.
What does a customer testimonial video cost?
A single story filmed locally is $3,500. A batch day covering two to four customers is $8,500 to $15,000, which is the cheapest way to build a library. Our pricing page and budget estimator have the full breakdown.
How do you pick the right customer?
We help you shortlist. The best subject is rarely your biggest account. It is the customer whose before and after is clearest and who talks like a human being.
Do you handle the release?
Yes. A plain-English appearance release goes to the customer before the shoot day, so nobody is being asked to sign anything at the end of an interview.
Can we get short versions for ads?
Yes, and we plan the coverage for them from the start. Cutdowns are $750 each from footage already shot rather than a separate production.
What if the customer is not a confident speaker?
Most are not, and it rarely matters. We ask the same thing several ways, keep the room small, and cut to the take that sounds like them at their best.
Where do you film customer testimonials?
Across California and nationally. We are based in Irvine and film regularly in Los Angeles, San Diego, San Jose and the Bay Area, and we travel for out-of-state customers.
Who owns the footage?
You own the finished films and the licensed footage. We archive the raw material and project files, and access is limited to the people you name.
Start a customer story project
Tell us who the customer is, where they are and roughly when you need it. You get a written scope and a number back, usually the same day.
4.9 on Google5.0 on ClutchShot and edited in houseRaw footage included
Start your customerReply within one business dayGet a quote
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